Updates & patching
Your computers, router, and sites get kept current, so things don't break "because someone didn't update."
Care Plans
Your technology, looked after.
Updates, backups, monitoring, and a human on call, all on one flat monthly price with no surprise invoices. Small businesses don't need a part-time IT department. They need someone to keep an eye on it.
Every month
What a Care Plan does
Backups that work
Automated, encrypted backups to cloud storage, and a restore is tested. A backup you can't restore isn't a backup.
Monitoring & alerts
We watch your sites and hardware so problems are caught before you notice them, not after.
Real support hours
A block of hours every month for whatever you need. Anything beyond the block is billed at a member rate, quoted first.
A human on call
Not a ticket queue. The same person who set it up answers, replies quickly, and explains things in plain language.
A monthly report
A short, plain-language email: what was updated, what's backed up and healthy, what we handled. No black boxes.
The plans
Simple, flat pricing
From $99 a month, backed up and looked after. Annual saves a month.
Simple by design
How it works
1 · Pick a plan
Monthly or annual, straight through Stripe. It auto-renews. Tell me 30 days ahead and you can leave, no hostage situations.
2 · Ten minutes to onboard
We agree the written list of covered devices and sites, then I set up backups and monitoring.
3 · We keep an eye on it
Monthly care runs on autopilot: updates, backup checks, monitoring. You don't have to think about it.
4 · You get the report
Each month you see what we did, and you've got a human on call whenever you need to use your hours.
Questions people ask
Good to know
What exactly counts as a "covered device"?
Whatever's on the written list we set at sign-up, typically your work computer, server, and key accessories you want backed up and supported. Adding devices later moves you up to the right tier, fairly.
Where do the backups live?
Encrypted, in cloud object storage (Cloudflare R2). It's off-site, so a fire or a dropped laptop doesn't lose your data, and only you can decrypt it.
What if I use more support hours in a month?
You're billed the extra at member rate (10% off normal work), always quoted before we start. Most members use fewer hours than they're allotted.
Can I cancel?
Yes. 30 days' notice, end of the paid term. If you leave, we agree how to hand off your devices and data at cost. No lock-in.
I don't have a Sweetspot website. Does that matter?
Not at all. The care on your devices and support is the core. If you have a Sweetspot website, this plan looks after it too: monitoring, updates, and backups, and site edits count toward your support hours. A hosted site keeps its own Sweetspot membership, billed separately.
Contact
Let's talk
Tell me what you need looked after and which plan fits. I usually reply within one business day.
caelan@slugworth.org